Ugly Flavored is simply sparkling water with real fruit flavor. Ugly
contains no sugar, no sweetener, no calories and nothing artificial. We use a
blend of natural ingredients: fruit extracts, essential oils and natural
We use a blend of natural ingredients: fruit extracts, essential oils and
natural aromas. Our natural flavors are all propylene-glycol free. Our flavors
contain no sugars or artificial ingredients. Because, who needs it – right?
Yes – by using the fruit extracts, essential oils and natural aromas we
are able to add the fruity flavour to Ugly without the fruit sugar which would
be in juice. And of course, we don’t add any sugar either.
local water which is then treated using a filtration system to remove additives
and impurities (this is called Reverse Osmosis – for the nerds). We work hard
to ensure the consistency and quality of our drinks in every can.
Ugly Energized contains sparkling water, organic flavors and a caffeine
blend made up of 160mg organic caffeine, organic ginseng extract and organic
guarana along with a B-Vitamin complex made of vitamins B3, B5, B6 & B12.
The FDA advises that adults should consume no more than 400mg of caffeine
per day. Ugly Energized contains 160mg of caffeine and is not recommended for
pregnant/breastfeeding women or individuals sensitive to caffeine.
Ugly energized contains organic guarana extract, which is a plant from
South America and acts as a natural caffeine source. Guarana is known to
improve concentration and increase alertness. It contributes to the total
energy blend in Ugly Energized.
On the ingredient list you will see the B-Vitamin complex included in
Ugly Energized: Vitamin B3 (Niacinamide), Vitamin B5 (D-Calcium Pantothenate),
Vitamin B6 (Pyridoxine Hydrochloride) and Vitamin B12 (Cyanocobalamin).
B-Vitamins are required for maintaining bodily functions and can be found in
lots of foods. The B-Vitamin complex in Ugly Energized are designed to
contribute to the energy blend and help reduce fatigue.
When you subscribe to Ugly Drinks, you
choose to receive your chosen quantity of drinks every 30 days. You are able to
cancel, pause, amend the quantity of your order or frequency of your delivery as
much as you like.
You can log-in by clicking on the user
log in button at the top of our site. If you haven’t yet created an account
with us, you can register using this button. Make sure you sign up using the
email you ordered your Ugly Subscription from and all of your previous order
details will be found here.
Yes, you will be prompted to set up an
account. This allows you to log in and monitor your subscription. Make sure you
set up your account with the email you used to order so all of your order
details are saved.
Yes! You are able to add or remove
product to your subscription as frequently as you’d like. You can do this by
signing in using the user log in button at the top of our site and clicking on
manage subscriptions. When you click edit you can increase or decrease your
Of course – we’re always around to
keep your fridge stocked up. You can do this by signing in using the user log
in button at the top of our site, clicking on manage subscriptions and changing
your future delivery dates or your delivery frequency.
Totally. You can do this by signing in
using the user log in button at the top of our site, clicking on manage
subscriptions and selecting the delivery schedule. Here you will see your
upcoming deliveries where there is an option to skip beside each one.
You can cancel your subscription by
logging in using the user log in at the top of our page, clicking on manage
subscription and selecting cancel. We’ll be sad to see you go and hope you’ll
look upon the time we spent together fondly. We certainly will!
Yes, you can amend your email in the billing section of your account on
our website. If you have any trouble, just drop us an email on firstname.lastname@example.org">email@example.com and we can sort this out for you.
When you log in using the email you ordered your subscription from in the
past and click on ‘manage subscriptions’ you will be able to see your previous
subscription. There is a button to re-activate your subscription.
on the promo code. The information should always accompany the supplied code
but if not, try and enter both together at checkout and if it works – woo! If
it doesn’t, and you think it should, drop us an email on firstname.lastname@example.org or chat with us on our website.
It may be
that your code has expired, it does not work in conjunction with other offers
or you’ve typed it wrong (seriously, it happens). We can check this out for you
if you send us an email on email@example.com or chat with one of the team on our
Ugly Cases can get damaged in transit. Send us an email on firstname.lastname@example.org with your order number and we’ll see
what we can do to help! If you can send a picture of the damage, it can help us
avoid these issues in the future.
If you have
forgotten your password, you can click on the ‘Forgot Password’ button and
reset using a link that will be sent to your email. If you still can’t log-in,
send us an email on email@example.com chat to us on our website and we’ll sort out the issue.
We ship our products using FedEx. All
orders of more than 48 cans are free shipping. For anything less than this, we
charge a flat-rate for our shipping of $5 per Ugly Delivery to any of the
destinations we ship to in the United States.
Ugly Orders will normally reach you in
2-5 business days after payment has been made. Due to Covid-19, we have a smaller warehousing team than notmal and our couriers are under extra pressure. We are asking all customers to allow upto 10 business days for delivery, but we're doing all that we can to make sure your order reaches you sooner.
Ugly Orders will normally reach you in 2-5 business days after payment has been made. Due to Covid-19, we have a smaller warehousing team than notmal and our couriers are under extra pressure. We are asking all customers to allow upto 10 business days for delivery, but we're doing all that we can to make sure your order reaches you sooner.
Sometimes, due to the size of our bulk
items, our orders can arrive in two parts so don’t worry if this happens! If
all of your Ugly Drinks haven’t arrived within 5 business days or your tracking
details say your order has been completed – drop us an email on firstname.lastname@example.org">email@example.com and we’ll
chase down your order!
You sound great – will you be our
friend? And yes, of course you can. You can use your friend’s shipping address
(make sure to put in your own billing address). You can change this shipping
address at any time if you only want to send them one delivery.
We called ourselves Ugly because we believe in The Ugly Truth. In a world of
fake news and alternative facts, we’ve become fed up of brands that
over-promise with their marketing and under deliver. Aren’t you? We’re Ugly. We
stand for The Ugly Truth. We’ve got nothing to hide.
We love when an office joins the Ugly Mob! To keep your office fridge stocked
up, you can place a regular subscription order on our site or check out the
Ugly Wholesale form on our website.
Your card will be charged immediately upon completion of your order. When
you open a subscription with us, you will get an email 3 days before your next
credit charge. You will also receive an email when your recurring payment is
When your card is due to expire, we’ll send
you an email. You will get one 30 days, 15 days and 3 days before your card
expiry date. If your card is not updated and the payment is declined, you will
be sent an email notification. We’ll try to charge payment a few times but we
can’t ship your Ugly Drinks to you until the payment has been confirmed.
We can’t offer returns at the moment
but if your order arrived damaged, you received the wrong product or you had
any other issue with your order, get in touch at hello@uglydrinks and we’ll see
what we can do. We want you to have the best experience of Ugly.
Of course.Credit card
information, including the name on the card, card type, card number, expiry
date and CV2 is collected and processed by our third party payment processor.
We retain limited credit card information for our records (e.g. the last four
digits for validation purposes) but we do not store or retain complete credit
card information. Our site is Level 1 PCI compliant to ensure that we meet the
highest set of security standards.
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